Dear BoldChat customer,

It has been a privilege creating products that make real connections between you and your customers. While ownership change is part of the landscape of software companies, we were not looking for a change when LogMeIn came along. It became quickly apparent to me that if we were interested in a change, they would be ideal - their products are complimentary, they are an exciting, growing company, they want to expand into live chat, and they want to help us do what we do faster and better. In my mind, this is a Win, Win, Win.

It's a Win for our employees. Every single employee is going over, so our team approach to you is preserved.

It's a Win for LogMeIn and their existing customers. They hit the ground running with live chat and can serve those customers even more effectively.

It's a Win for our customers. They value each and every one of you. LogMeIn wants to integrate our products, help us move into more product areas more quickly, expand our market presence, and a number of exciting things that will unfold this year. You might see some changes in who your bill comes from, but for now, no changes for you or how you use our products.

Whether you are brand new to BoldChat or have been with us for years, thank you for being our customers. Serving you is what makes us tick. We look forward to a wonderful year together,


Steve Castro-Miller
Former CEO Bold Software, LLC
VP, Chat Products, LogMeIn, Inc